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1. Panoramic Power LTD (a Centrica Group Company), and your personal information

The protection of personal information is important to us. We respect your privacy and want you to understand what we do with the personal information we hold about you. 

This privacy notice explains how we collect, share and use personal information. 

2. Personal information we collect

We may collect the following types of personal information for the purposes of providing our services and products (including the Data Services and Products, as further described in our terms and conditions:

  • Contact details: information that allows us to contact you directly such as your name, job title, email address, telephone number and address associated with the relevant account.

  • Account details: when you access and use our services through our online interface or mobile app, you will be asked to register with us and create an account (alternatively, your details may have already been provided to us, so we (or other Centrica Group Companies) can provide Data Services and Products to our corporate customers (for example, a reseller of our Data Services and Products, or a company who we provide our Data Services and Products to). Your account details include your email, password and your contact details.

  • How you use our services and products: we will collect information about the performance of our Data Services and Products including the Usage Data (as defined in our terms and conditions) and other information used to provide services to you, and to enable us (or other Centrica Group Companies) to provide Data Services and Products to our corporate customers.

  • Electrical details: we collect details of the relevant electrical systems including device names, model numbers, set points, electricity tariff, electrical hierarchy and usage information.  

  • Payment information: where applicable, bank account and other details such as credit/debit card information and any other details you provide to make payment for the services and/or products purchased from us or through our online interface or mobile app.

  • Delivery information: information relating to the delivery of our products to you.

  • Responses to surveys and market research: we keep records of any surveys and any other customer market research you respond to.

  • Records of your discussions with our customer support teams: when you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails or phone our support team.

  • How you use websites and mobile applications: when you access our services via our website or applications we collect information about the pages you look at and how you use them, Analytic Data as further explained in our terms and conditions. The type of browser you use and the URL of pages you visit whilst using our website. Our services also use cookies – to find out more about this please refer to our cookies policy.

  • Location information: your smartphone or computer's IP address may tell us an approximate location when you connect to our services but this will be no more precise than the city, state or country you are using your device in.


You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use our services or the functionality of our services and products may be reduced. 

3. What we use your personal information for

We process some of your personal information to provide you with services, including:

Purpose

Personal information used

Provide our services and products to you and maintain your account

All the personal information we collect

Provide corrections and updates to our services and products

All the personal information we collect

Take payment for our products and services

- Contact details
- PP account details
- Payment information
- How you use our products and services

Deliver products and services to you

- Delivery information
- Contact details
- Account details

Perform credit checks

- Contact details
- Payment information   

We process some of your personal information to enable other Centrica Group Companies to supply services to you, or to enable our partners to provide their services, including:

Purpose

Personal information used

Provide our Data Services and Products to Centrica Group Companies and our (or their) corporate customers to enable them to provide services to you

All the personal information we collect

Provide corrections and updates to our services and products

All the personal information we collect

Take or process payment for our products and services or those products and services provided to you through our online interface or mobile app

- Contact details
- Account details
- Payment information
- How you use our products and services

We process some of your personal information because we have a legal obligation to, including:

Purpose

Personal information used

Investigating misuse of your account, fraud and debt collection   

All the personal information we collect 

We process some of your personal information because we have a legitimate interest to improve the services we provide to you or to identify new services you might be interested in, including:

Purpose

Personal information used

Maintain and update our products and services

All the personal information we collect

Data analytics and statistical research to help us provide our services

- How you use our services and products
- Electrical details
- How you use websites and mobile applications
- Records of your discussions with our customer support teams
- Responses to surveys and market research

Develop new products and services 

All the personal information we collect

Determine products and services that may be of interest to you 

All personal information we collect (but not your payment information) 

Direct Marketing (where you do not trade on your own behalf) 

All the personal information we collect

We process some of your personal information because you have provided your consent to the processing, you may revoke your consent at any point:

Purpose

Personal information used

Direct marketing

- Contact details
- Products and services that we have determined may be of interest to you

We may anonymise, de-personalise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised, de-personalised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site, apps and developing new products and services.

4. Sources we collect your personal information from

We will collect personal information from a number of sources. These include the following:

  • Directly from you: when you create, manage or amend your account with us, use our Data Services and the Products, purchase other products or services from us, complete forms we provide to you, make a complaint, contact us by phone, email or communicate with us directly in some other way. This includes where you have provided such information to other Centrica Group Companies or our corporate customers to enable them to provide services to you.

  • Our Products, websites and apps: provide us with information about how you use them in connection with our Data Services and/or mobile app. 

  • Other companies we work with: 

    • FullStory Session Recordings (Full Story, Inc)
      Our service uses the FullStory web analytics service. FullStory may record mouse clicks, mouse movements, scrolling activity as well as text you type in this website.  FullStory does not track your browsing habits across web sites and we use the data collected in order to improve our services. FullStory may use limited information regarding your use of our service for their own purposes.  FullStory data is generally only retained for a period of three months.
      To opt out of being tracked by FullStory across all websites visit https://www.fullstory.com/optout/

    • Zendesk Customer service software and support ticketing system (Zendesk, Inc.)
      Our service uses the ‘Zendesk customer service and support software’ to improve our customer support experience. Data sent to Zendesk includes your email and account details (account name, site name, etc.). This customer service and support software helps us to resolve support related issues and provide support related services to our customers. 

    • Intercom: Customer Messaging Platform (Intercom, Inc)
      Our service uses the Intercom customer messaging platform.
      Intercom’s platform empowers our customer messaging and support process. Data sent to Intercom include your email, account details (account name, site name, etc.) conversation history, and product usage history. Intercom's widget uses these attributes to trigger personalized, automated marketing emails and in-app messages. Based on Intercom data we create and send targeted in-app messages to customers while they’re logged into our app. 
      To opt out from Intercom communications, please contact Intercom help service  https://www.intercom.com/help/. Please note that this will impact your ability to receive product news and updates from us.  

    • Coralogix log analytics (Coralogix, Ltd.)
      Our service uses the Coralogix log analytics platform to improve our backend server monitoring. Part of the system logs may contain your user identifier (email). This log analysis tool helps us provide better monitoring and up time for our back-end systems.    

 

More details on cookie usage for the above services can be found in the PowerRadar Cookie Policy.