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Last Month
📤 Export Improvements Fixed an issue where manual exports failed when exporting long periods (e.g. 31 days) with a 30-minute resolution Resolved cases where duplicate categories appeared in manual export results Improved overall stability and consistency of export jobs 🌍 Time Zone & Data Accuracy Fixed aggregation display issues for sites in h
Security Update Platform infrastructure now accepts only secure, encrypted connections Enforced TLS 1.2 or higher across services Legacy, non-secure connection ports are no longer supported 🎯 Why this matters Strengthens protection of customer data Aligns the platform with modern security standards Improves long-term reliability and compliance 🔍 I
🔐 Login & Account Reliability Fixed a login issue that could prevent access to the platform Improved monitoring and handling of deleted or out-of-scope sites to avoid unexpected errors 📦 Plans, Packages & Access General improvements to permissions and access edge cases 📤 Exports & Messaging Improvements Fixed an issue where export do
The New Time View - Tabs & Presets The new TimeView now supports tabs and presets , so you can work with multiple analysis views at the same time—and save any view to reuse or share later. Why it matters Faster workflow: Stop rebuilding the same device + time range + chart setup again and again. Better comparisons: Keep multiple contexts open a
Overview As part of our planned end-of-month subscription alignment process , we are aligning system behavior for sites that are currently using the Optimize Trial and have not upgraded to the full Optimize plan. This document explains, in clear and simple terms: What will happen automatically What will not happen What changes while on Visualize Wha
Overview TimeViewPro allows you to export chart data directly to CSV files using the Manual Export system. This feature lets you create export jobs based on your current TimeViewPro selections, including: Selected entities (devices, meters, sites, etc.) Measurement type Time period Exports are created quickly and consistently, matching exactly what
New & Improved Tabs (New Time View) You can now use tabs to organize and switch between views more easily Added a 3-dot menu on tabs for better control and management Improved tab behavior when duplicating or reopening tabs Presets & Date Ranges Custom date ranges are now preserved when: Switching between tabs Duplicating tabs Navigating bac
📤 Exports & Automation Improvements Fixed issues with manual exports when the selected resolution didn’t match the chosen time period Improved the Export Scheduler for more reliable scheduled exports Added support for automatic export jobs , reducing the need for manual setup Improved error messages when exporting meters without the required per