Software Platform Frequently Asked Questions
Below are the most frequently asked questions regarding the platform and the energy data.
Is it possible to add in "virtual data sets"? For example, if we monitor 1 main and 1 sub-main, can we have the option to add in another sub-main which will then be a subtraction of the sub-main from the main?What is the difference between Managed Load and Real-Time Consumption on the Site Dashboard?How can I receive Push Notifications from Alerts?What languages can I view on the platform?What does RSSI stand for?What is an acceptable RSSI range for sensors?How do I swap sensors on a device?How do I see uninstalled sensor(s) data?Are there data retention policies applied to the energy data?Can I move a site from one account to a different account?I see the terms "Unclassified", "Unmonitored", "Uncategorized", and "Unknown" on certain applications. What does it mean?Can you export the energy data?What port and port range does the FTP servers for the Transfer Family operate over?