Panoramic Power Knowledge Base

What's New - June 14, 2026

Published June 14th, 2026 by Shir Goldstein

Revamped Custom Report Request Form What changed? The Request your custom report form has been significantly improved. It replaces a single free-text field with a structured brief that covers everything your support team needs to scope, quote, and kick off your report - before the kickoff call. Note: Custom reports are available for Optimize sites o

What's New - June 21, 2026

Published June 21st, 2026 by Shir Goldstein

Stacked Chart Types in TimeView 🔶 Optimize TimeView now offers two new chart types - Stacked and Stacked % - that let you visualize how multiple devices or metrics combine into a total. What is it? When you're tracking several devices or series at the same time, the standard Normal chart overlays each line or bar independently. The new stacked modes

TimeView: Overview & Getting Started

Published June 22nd, 2026 by Shir Goldstein

What Is TimeView? What is it? TimeView is a chart-based energy analysis tool. You pick one or more devices from your site, choose a measurement - power, energy, cost, and more - set a time range, and see the data as a line or bar chart. The chart updates instantly as you change any of those choices. What can you do with it? Chart power, energy, curr

Browsing a Partner

Published June 9th, 2026 by Shir Goldstein

The Summary Section At the top of the partner view, the Summary section shows portfolio-wide KPI cards: Accounts - total number of accounts under this partner Sites - total sites across all accounts Bridges - total bridges; cards with offline devices show the offline count in red Sensors - total sensors Ext. meters - total external meters Deployed d

Selecting Devices with the Tree

Published June 22nd, 2026 by Shir Goldstein

How the Tree Is Organized The left panel contains your site's devices in a collapsible hierarchy. The default structure is: Site → Category → Subcategory → Device → Circuit / Phase For example: Textiles Manufacturer → EV Charging → EV Charger A → Phase R Each level can be expanded by clicking the arrow next to its name. The site node at the top is a

Site-Level Notifications (Single-Site Users)

Published June 18th, 2026 by Shir Goldstein

Where to Find It From within your site, tap Notification in the site tab bar at the bottom. How It Works The Notification tab inside a site works exactly like the global Notifications tab - same My Alerts and Done segments, same filter bar, same sort options, same alert rows and actions. The one difference: it only shows alerts for this site. If you

Logging and Creating Site Events

Published June 16th, 2026 by Shir Goldstein

Note: This feature requires the Optimize package and the Event Management entitlement. If you don't see Events in your app, contact your administrator or reach out to the PowerRadar team. What Are Events? What are they? Events are timestamped annotations on your site's timeline. They mark things that happened - a planned maintenance window, an unexp

Push Notifications: Setup and What You'll See

Published June 18th, 2026 by Shir Goldstein

Enabling Push Notifications On first launch, your device will show a system prompt asking permission to send you notifications. Tap Allow to enable push notifications for PowerRadar. If you tapped Don't Allow: Go to your device's Settings → find PowerRadar in the app list → Notifications → turn on Allow Notifications. You can also enable push from w

Downloading the PowerRadar App

Published June 11th, 2026 by Shir Goldstein

Download Links iOS (iPhone) Download on the App Store Android Get it on Google Play Or search for PowerRadar in the App Store or Google Play. System Requirements iOS: iOS 15.1 or later (iPhone) Android: Android 7.0 or later After Installing Once the app is installed, open it and sign in with your PowerRadar work email. See Signing In to PowerRadar f

The Notifications Tab

Published June 17th, 2026 by Shir Goldstein

Where to Find It Tap Notifications in the bottom tab bar. The bell icon shows a badge with the count of unread alerts. The Two Segments The screen is split into two segments: My Alerts - alerts where you are a recipient, that are still active (Open or In Progress). Done - alerts that have been Resolved or Ignored. Tap a segment to switch between the

TimeView on Mobile: What's Different from the Web

Published June 16th, 2026 by Shir Goldstein

Device Selection On mobile, the device picker shows your site's sensors. Meter-level selection and hierarchical grouping (by device type, load type, zone, panel, etc.) are not yet available. They will be added in a future update. On the web, the device tree shows the full hierarchy - Panoramic Sensors grouped by category, Meters, and devices from ot

Muting Push for a Single Alert

Published June 18th, 2026 by Shir Goldstein

Where to Find It Open any alert from the Notifications tab. On the Preview tab, scroll below the Recipients and Acknowledged by rows to find the push subscription toggle. How It Works The toggle controls whether you receive push notifications when this specific alert fires. Toggle on (green) - you are subscribed. You will receive a push notification

Alert Incidents and Notes

Published June 18th, 2026 by Shir Goldstein

Getting There Open any alert from the Notifications tab, then tap Incidents or Notes in the tab bar at the top of the alert detail screen. The Incidents Tab The Incidents tab shows every time this alert condition has fired - not just the most recent one. Each firing is called an incident. Understanding the difference matters: the alert is the rule (

Site Dashboard Widgets Reference

Published June 11th, 2026 by Shir Goldstein

Note: The site dashboard requires the Optimize package. Widgets that need sensor data are hidden when the site has no sensors, so your dashboard may show fewer widgets than this article covers. Most widgets have a refresh icon in their top-right corner - tap it to reload that widget without refreshing the whole dashboard. Summary What it shows The S

Choosing What to Measure

Published June 23rd, 2026 by Shir Goldstein

How to Change the Metric At the top of the tree panel, you'll see a button showing the active metrics - for example, ⚡ Power 〰 Flow when both a sensor metric and a meter metric are selected. Click it to open a two-column dropdown. The left column covers Panoramic sensors; the right column covers Meters (Optimize). You can select one from each indepe

Time View (Lite) on Mobile

Published June 15th, 2026 by Shir Goldstein

Note: Time View Lite requires the Optimize package. If you don't see the Time View tab in your site, contact your administrator or reach out to the PowerRadar team. What Is TimeView Lite? TimeView Lite is a time-series chart that lets you see how power, energy, cost, or carbon output changes over time for your site's devices. Select one or more devi

Your Site Dashboard at a Glance

Published June 11th, 2026 by Shir Goldstein

Note: The site dashboard requires the Optimize package. If you open a Visualize site, you will see the upgrade screen instead. See What "Optimize" Unlocks on Mobile. What the Site Dashboard Shows The site dashboard answers three questions at a glance: what is happening at the site right now, is anything wrong, and how does recent consumption comp

Preferences and Your Profile

Published June 18th, 2026 by Shir Goldstein

Where to Find It Tap Preferences in the bottom tab bar (the person icon, far right). Profile The profile card at the top shows your name, email address, and role (e.g.user). This information is read-only - it reflects your account as configured by your administrator. Notifications The Notifications section controls whether PowerRadar can send alerts

Understanding an Alert

Published June 17th, 2026 by Shir Goldstein

Opening an Alert From the Notifications tab, tap any alert row to open its detail screen. The header shows the alert name, a back arrow to return to Notification, and a ⋮ menu at the top right. The Alert Detail Screen The alert detail screen has three tabs: Preview, Notes, and Incidents. The Preview Tab Preview is the default tab. It shows everythin

Finding Your Way Around: The Bottom Tabs

Published June 8th, 2026 by Shir Goldstein

Multi-Site Users If your account includes more than one site, the bottom bar has four tabs: Home Your starting point. Shows your account or partner - the scope you land on after signing in. Tap here to navigate to sites and accounts. Notifications Your alert inbox. Shows all alerts across your sites. A red badge on the icon tells you how many unread

Searching for Accounts and Sites

Published June 11th, 2026 by Shir Goldstein

Who Has the Search Tab The Search tab appears in the bottom bar for all multi-site users - account, partner, and above. It is not available to single-site users, who open directly into their site and navigate from there. Searching by Name Tap the search bar and type at least two characters. Results appear grouped by type: Sites - matching site names

Contacting Support from the App

Published June 21st, 2026 by Shir Goldstein

Where to Find It Tap Preferences (the person icon in the bottom tab bar), then tap Contact support under the Help & Support section. Site-Scope Users: Contact Your Support Provider If your account gives you access to a single site only, the Contact support screen shows your account's designated support provider - the organization responsible for

Signing In to PowerRadar App

Published June 4th, 2026 by Shir Goldstein

Download the App iOS: Download on the App Store Android: Get it on Google Play Step 1: Enter Your Work Email Open PowerRadar and tap the Work email field. Enter your work email address, then check the box to agree to Panoramic Power's Terms of Use and Privacy Policy. Tap Continue. Note: PowerRadar requires a work email. Entering a personal address (

Why does the timestamp on my alert look older than when it actually fired?

Published May 18th, 2026 by Shir Goldstein

The time shown next to an alert on the Site Alerts page is the time of one of its earlier occurrences. It is not always the most recent time the alert fired. To see the most recent time the alert fired - and every other occurrence - open Alert History on that alert. To open Alert History: Go to Alerts in the site sidebar. Find the alert in the list.

What's New - May 24, 2026

Published May 31st, 2026 by Shir Goldstein

Uninstalled Devices Now Shown in The New TimeView Uninstalled devices now appear in the device tree in The New TimeView, so you always have a complete picture of your site's sensors - active and inactive. What Changed Previously, devices whose sensors had been uninstalled were hidden from the device tree in The New TimeView. They simply didn't appea

What's New - May 17, 2026

Published May 19th, 2026 by Shir Goldstein

TimeView Date Picker - Faster, Smarter, More Flexible The date and time control in TimeView has been redesigned to help you get to the data you need with fewer clicks and a wider range of analysis options. Three things are new: A Streamlined Control Bar The new control bar puts everything you need front and center: Step-through navigation - Move for

What's New in the PowerRadar Mobile App - Version 3.0.0

Published June 4th, 2026 by Shir Goldstein

PowerRadar puts your energy data where the work happens - in your hand, in real time. Built on Panoramic Power's circuit-level sub-metering, it shows exactly what every site and every major system is drawing the moment it happens. No waiting for the utility bill. No guessing which load spiked overnight. Version 3.0.0 is a ground-up rebuild - faster,

Browsing an Account

Published June 9th, 2026 by Shir Goldstein

The Sites Tab The Sites tab lists all sites under the account. Each row shows the site name and a package chip - Optimize (orange, crown icon) or Visualize (blue, lightning bolt icon) - so you can see at a glance which sites have full mobile access. A site count below the search bar shows how many sites are displayed (e.g. "Showing 16 out of 16 Site

Why doesn't the total in Time View match the sum of my Manual Export?

Published May 19th, 2026 by Shir Goldstein

Time View and Manual Export show the same meter data from the same source. The differences you see come from the resolution you're looking at, not from the view itself - different resolutions apply rounding differently. What's happening: At the 1 hour resolution, the total is calculated from the raw values and rounding is applied only once - to the

The Home Tab: Your Starting Point

Published June 8th, 2026 by Shir Goldstein

What You See on Home What Home displays depends on your account's scope. Account user You land on your account view - the sites and energy data under your organization. From here you can browse your sites and tap into any of them. Partner user You land on your partner view. The screen has two sections: Summary - partner-wide KPI cards: Accounts, Sit

What's New - June 8, 2026

Published June 7th, 2026 by Shir Goldstein

Chart Series Add-ons: Statistics, Overlays & Overrides TimeView now includes a Chart series add-ons panel - a side drawer you open per device in the legend to layer additional context directly onto your chart. To open it, hover over any device in the Legend and click the add-ons icon that appears next to it. The panel is organized into four cate

Why PAN-42?

Published May 28th, 2026 by Shir Goldstein

What Is PAN-42? PAN-42 is a 3-phase power meter from Panoramic Power. Where standard Panoramic Power sensors (PAN-10, PAN-12, PAN-14) measure current at the conductor, PAN-42 is a full meter - it measures voltage , current, active power, reactive power, power factor, and energy directly per phase, and reports its own internal energy counter. In a Po

Export Jobs: Measurements Interface

Published February 28th, 2025 by Shir Goldstein

A scheduled export of device-level energy readings - power, current, voltage, energy, and power factor - measured by Panoramic Power sensors, delivered to a destination you control. What Is a Measurements Export? A Measurements export job pulls device-level readings from your account on a schedule and delivers them as a file (CSV) or HTTP payload (J

Zero Pad Measurement Gaps

Published May 31st, 2026 by Shir Goldstein

What Is Zero Pad Measurement Gaps? Zero pad measurement gaps is an optional setting on Measurements and Pan-42 Measurements export jobs. When enabled, PowerRadar inserts zero-value records for intervals where a sensor or meter did not report, rather than leaving those intervals absent from the file. The result is a continuous timeline at the chosen

Auto-Export vs. Manual Export - What's the Difference?

Published June 2nd, 2026 by Shir Goldstein

The Two Tools Auto-Export is a scheduled job that automatically delivers your data to a server you control - an HTTPS endpoint, SFTP folder, or FTPS folder - at a frequency you define. You set it up once and it runs without any ongoing action. → Export Jobs: Setup Manual Export is an on-demand tool. You choose what you want, set a time range, start

Export Jobs: Pulse Meter Measurements Interface

Published February 28th, 2025 by Shir Goldstein

A scheduled export of pulse meter readings - electricity, water, gas, heat, and air - connected to your sites via loggers or bridges, for use in downstream analytics, BI, or integration systems. What Is a Meters Measurements Export? A Meters Measurements export job pulls readings from the pulse meters connected to your account on a schedule and deli

Export Troubleshooting - Auto-Disable, Limits, and Zero Padding

Published June 4th, 2026 by Shir Goldstein

My Export Job Was Disabled Automatically PowerRadar can disable an export job automatically under two conditions. Both apply to all delivery methods - JSON over HTTPS, CSV over SFTP, and CSV over FTPS. What triggers auto-disable Trigger What happened Threshold No data The job ran but found no new data to export 7 consecutive days without data Delive

What "Optimize" Unlocks on Mobile

Published June 7th, 2026 by Shir Goldstein

What Optimize Gives You on Mobile With the Optimize package, you get full access to the PowerRadar mobile app - real-time dashboards, push alerts, Time View, and Events, all from your phone. Specifically, Optimize unlocks: Real-time push notifications Get instant alerts about energy events on your phone, so you can react before they become a cost. C

Manual Export

Published September 2nd, 2025 by Shir Goldstein

What Is Manual Export? What is it? Manual Export lets you download energy data from PowerRadar as a CSV file. You choose a time range, a measurement type, a data resolution, and which sites or devices to include - then PowerRadar generates the file and makes it available for download. Why use it? Pull historical data for a specific time window that

What's New - May 10, 2026

Published May 10th, 2026 by Shir Goldstein

More PAN-42 Metrics in TimeView Pro We're continuing to bring the rich electrical data captured by PAN-42 sensors into the new TimeView Pro experience. Two more measurement types are now available directly in the chart, alongside the metrics introduced in earlier releases. Energy (kWh) - Direct from PAN-42 Sensors For PAN-42 devices, the Energy (kWh

Export Jobs: Setup

Published February 28th, 2025 by Shir Goldstein

PowerRadar's Auto-Export feature lets you schedule automatic exports of your account's data to a destination of your choice - over HTTPS, SFTP, or FTPS. This article walks you through the Export jobs list, how to create a new export job, and how to pick the right data transfer method. What Is Auto-Export? Auto-Export is a scheduled job runner that p

Export Jobs: Catalog Interface

Published February 28th, 2025 by Shir Goldstein

A reference for the Catalog export job - what it contains, the two version formats, and where each field comes from. What is the Catalog Export? What is it? The Catalog export describes the structure of your monitored account - your assets and how they fit together. An account contains one or more sites; each site contains zones; each zone contains

Export Jobs: Pan-42 Measurements Interface

Published February 28th, 2025 by Shir Goldstein

A scheduled export of meter-grade readings from your PAN-42 power meters - voltage, current, active power, real power factor, reactive power, frequency, and the meter's internal energy counter - for use in downstream analytics, BI, billing, or integration systems. What Is a Pan-42 Measurements Export? A Pan-42 Measurements export job pulls readings