Is the cloud infrastructure of Optimize better than before?

Published May 2nd, 2025 by Maggie Fashbaugh

Yes, Optimize's cloud infrastructure has been completely upgraded to deliver enhanced performance, scalability and reliability. By leveraging cutting-edge cloud technology enables us to execute on an exciting roadmap of features that provides unparalleled intelligence into your energy management.  The improved infrastructure ensures faster data proc

What does the orange crown icon represent?

Published April 24th, 2025 by Maggie Fashbaugh

An orange crown icon represents an application that is exclusive to the Optimize package for Sites.  Customers on Visualize packages for their site will not be able to see and utilize these applications. Packages Comparison Feature Visualize Optimize Real-time Data Readings ✔ ✔ Energy over Time View ✔ ✔ The New Timeview   ✔ Historical Data 1 year As

If a potential transformer is required, what specifications are required? Are there any recommended ones to use?

Published May 1st, 2025 by Maggie Fashbaugh

When connecting the PAN-42 sensor to a panel with phase-neutral voltages over 277VAC / 480V (such as 346/600VAC systems in Canada), it is necessary to use potential transformers (PTs) at the voltage inputs. PTs must be chosen so that their output (secondary) voltage is always within PAN-42’s input voltage range (110-277VAC phase-neutral). It is reco

What's the difference between Visualize and Optimize?

Published May 2nd, 2025 by Maggie Fashbaugh

Visualize provides basic visibility and access to your electrical energy data provided by Panoramic Power sensors.  Optimize incorporates Visualize features and includes all the new and soon to be developed features that enhance your ability to unlock deeper intelligence, improve operational efficiency, and proactively manage energy costs and sustai

What are the recommended fuse holders for the PAN-42?

Published May 2nd, 2025 by Maggie Fashbaugh

For each voltage phase connected to the PAN-42 sensor, a current-limiting device must be connected in series. Modular rail-mount fuse holders arerecommended. For installations with more than one phase, one multiple-phase fuse holder should be used, so that all phases are disconnected at once whenthe fuse holder is put in the open position. The neutr

The New Timeview

Published April 28th, 2025 by Maggie Fashbaugh

The New Timeview improves response times, especially in loading the device tree and graph, a more intuitive and flexible user interface, and new features include auto-refresh and the ability to expand the graph to full view for deeper analysis. Similar to Time View, sites with generation assets, when presenting Site-Total, the graph displays two tot

What is the Bridge storage capacity?

Published May 1st, 2025 by Maggie Fashbaugh

Bridges provide store-and-forward capability. In case of a network loss that impacts connectivity with the cloud-based server, the Bridge stores measurements until communication is restored. The Bridge storage capacity is shown in the table below: # Connected Sensors # Days Stored 10 10 20 5 100 1 200 0.5 Therefore, the more sensors are within the o

Which CTs are compatible with PAN-14 Sensors?

Published April 30th, 2025 by Maggie Fashbaugh

Here are general notes on what qualities the current transformer (CT) must have to be used with the PAN-14 sensors: •    Solid-core or split-core CTs can be used.•    CT’s accuracy class should be 0.5% or better.•    CTs with included burden resistors cannot be used.•    CTs with 5A output The following is a list of CTs that were already tested and

Will there be new features added in the future?

Published May 2nd, 2025 by Maggie Fashbaugh

Yes, we are committed to continuous development.  Over the coming months you will see new capabilities for ingesting data from 3rd party meters into Panoramic and the incorporation of AI tools.  All new features that we are developing will be released to Optimize.

Support Providers & Support Ticket

Published April 29th, 2025 by Maggie Fashbaugh

Support Providers For any questions, please refer to your support provider. To determine who your support provider is, from the Site Dashboard, click on the Support providers button from the navigation menu. Each site has an Account-wide support provider but some sites might have a Site support provider. Click on the Contact support provider button

What is the distance range of the Bridge and the sensors?

Published May 1st, 2025 by Maggie Fashbaugh

If there was nothing between the Bridge and the sensors, the distance can be as far as 40 feet / 12 meters. But because the sensors are usually installed in electrical panels and are made of metal (an RF interfering material), we recommend installing Bridges no farther than 20 feet / 6 meters away from the sensors.  However, the RSSI should always b

I lost my sidebar! How do I see my sidebar again?

Published May 2nd, 2025 by Maggie Fashbaugh

You can collapse and open your navigation menu sidebar for your Site or Account by clicking on the sidebar icon in the upper left corner, next to the title of your application.  

Feature Highlights Demos

Published April 25th, 2025 by Maggie Fashbaugh

Heat Map Demo Reports Demo Benchmarking Demo Meters Demo Dashboards Demo Groups Demo New Navigation Demo Schedules Demo Energy Flow Demo Export Jobs Demo  Time View Demo Events Management Demo Custom Categories & Types Demo Triggers & Alerts Demo Mobile App Demo New Timeview Demo

How many sensors can a Bridge collect data from?

Published May 1st, 2025 by Maggie Fashbaugh

A single Bridge can collect data from up to 250 sensors and two utility meters, and multiple Bridges can be used in a single site to increase coverage.  

Product Certifications FAQ

Published April 29th, 2025 by Maggie Fashbaugh

Packages Comparison

Published April 24th, 2025 by Maggie Fashbaugh

  Feature Visualize Optimize Real-time Data Readings ✔ ✔ Energy over Time View ✔ ✔ The New Timeview   ✔ Historical Data 1 year As long as the contract is valid (+5 years post contract - internally) Unlimited Users ✔ ✔ 1 Pre-Defined Dashboard ✔ ✔ Unlimited Customizable Dashboards   ✔ Energy Flow Application ✔ ✔ Auto Data Exports (FTPS/HTTPS) *Paid fo

What CTs are compatible with PAN-42 Sensors?

Published April 30th, 2025 by Maggie Fashbaugh

Here are general notes on what qualities the current transformer (CT) must have to be used with the PAN-42 sensors: •    Solid-core or split-core CTs can be used.•    CT’s accuracy class should be 0.5% or better.•    CTs with included burden resistors cannot be used.•    CTs with 5A output The following is a list of CTs that were already tested and

What features are paid add-ons?

Published May 2nd, 2025 by Maggie Fashbaugh

The following options are available to add on for a fee for any Visualize packages: Automatic Export Jobs (CSV over SFTP, CSV over FTPs, and/or JSON over HTTPs) Automated reports External Meters integration (Electricity, Gas, Heat, Air, Water, Temperature types) For more information on pricing details, reach out to your Support Provider. Support Pro

Presets

Published May 1st, 2025 by Maggie Fashbaugh

Note: This is available on the Time View application for Optimize sites only. It will be on The New Timeview application soon!   Instead of building your ideal view every time you log in to the platform, create multiple shareable Presets you can view instantly in the future. Click on Show presets list in the upper right corner of the application to

On the Optimize package, can I track energy costs and carbon emissions?

Published May 2nd, 2025 by Maggie Fashbaugh

Yes, Optimize provides detailed insights into energy consumption, costs, and estimated carbon footprints.  This enables you to align energy management with your sustainability targets and reduce your environmental impact.

Is there a limit to the number of users?

Published May 2nd, 2025 by Maggie Fashbaugh

No. Whether your sites are on Optimize or Visualize, you can add as many users at the account or site level as you wish without any additional costs.

Who should I speak to if I wish to upgrade from the Optimize free trial to the paid subscription?

Published May 2nd, 2025 by Maggie Fashbaugh

We provide both our technology and software to customers through our accredited Support Providers.  Your company is likely already working with one, who may have initially helped you get set up and/or providing you ongoing support.  Please let us know you need us to direct you to the most suitable accredited partner. Support Providers For any questi

What is The New Timeview?

Published May 2nd, 2025 by Maggie Fashbaugh

The New Timeview is available only on the Optimize package and it's an upgrade of the current Time View that introduces a faster, more intuitive interface for analyzing energy and device data.  It includes improved performance and responsiveness, a flexible layout for better data comparison, enhanced device tree with search and metrics, new visualiz

Can I personalize the platform for each user in the organization?

Published May 2nd, 2025 by Maggie Fashbaugh

Yes, every user can create their own dashboards, set up custom alerts and preset views, and adjust preferences to match their role and workflow. This level of personalization ensures that each team member can focus on the data and insights most relevant to their responsibilities.

What happens if I add more devices in the middle of a subscription year?

Published May 2nd, 2025 by Maggie Fashbaugh

When adding devices during the subscription period, you will be charged for any additional devices pro-rated up to the end of your site's subscription period.

How do I know how many devices I have?

Published May 2nd, 2025 by Maggie Fashbaugh

You can view the amount of deployed devices on your Account or Site from the Summary widget on the SIte Dashboard or from the Hardware Status bar on the Account Dashboard.