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Package FAQs

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Using the Platform
    Getting Started Administration Energy Applications Triggers and Notification Center Data Export Data Import Reports
  • Hardware & Deployment
    Frequently Asked Questions (FAQ) Hardware Datasheets and Deployment Guides Software Deployment Guide Troubleshooting Flow Charts
  • Interactive Demos
  • Legal
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Package FAQs

  • What features are paid add-ons?
  • What's the difference between Visualize and Optimize?
  • How do I know how many devices I have?
  • Who should I speak to if I wish to upgrade from the Optimize free trial to the paid subscription?
  • On the Optimize package, can I track energy costs and carbon emissions?
  • What is The New Timeview?
  • Can I personalize the platform for each user in the organization?
  • Is the cloud infrastructure of Optimize better than before?
  • Will there be new features added in the future?
  • What happens if I add more devices in the middle of a subscription year?
  • Is there a limit to the number of users?

Popular Articles

  1. Export Jobs: Setup
  2. The New Timeview
  3. Dashboards
  4. Privacy Notice
  5. Account Dashboard
  6. Introduction to the Software
  7. Registration and Logging In
  8. Manuals
  9. Feature Highlights Demos
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