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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Quick answers to common questions about hardware and the platform.
Bridge FAQs
- Which OS is used for the Bridge?
- Are there any password restrictions for Wi-Fi networks when configuring a Bridge to Wi-Fi?
- What is needed for an upgrade for a Bridge?
- What Wi-Fi modems/protocols does the Bridge support?
- Is there a way to find the EMEI number of a Cellular Bridge?
- What does it mean if the Bridge's Power LED is orange?
- What monthly data plan do you recommend for the SIM Cards for Cellular Bridges?
- What is the distance range of the Bridge and the sensors?
- How many sensors can a Bridge collect data from?
- What is the Bridge storage capacity?
- How do I access the Bridge to update its network connectivity?
- The Bridge can not connect to the Panoramic Power URL. Is there an IP address I can use instead?
- I have a Verizon issued SIM card (in North America) and the Bridge would not connect. How can I fix this?
- Can I perform Bridge MAC ID authentication for added security?
- Can I connect BACnet devices to the Bridge?
PAN-10/PAN-12/PAN-14 Sensors FAQs
- Where are the Panoramic Power Wireless Sensors installed?
- What is the measurement accuracy of the PAN-14 sensor?
- How do you guarantee the accuracy of the sensors?
- Can I certify the sensors for sub-metering accuracy? Can I use them for sub-metering applications?
- How critical is the actual direction of current once you install PAN-10/PAN-12?
- What are the sensitivity differences between PAN-10 and PAN-12? Due to cable size, two PAN-10s cannot be installed but one PAN-10 and one PAN-12 instead and there are different current readings
- Do the PAN-10/PAN-12/PAN-14 sensors have any voltage limitations?
- What is the measurement accuracy of the PAN-10/PAN-12 sensors?
- Do the sensors measure true RMS current?
- How are power and energy calculated from the sensors’ data?
- Do PAN-10/PAN-12/PAN-14 sensors assume power factor of 1 to get kW?
- For devices with multiple cables for one phase, what if the loads on the cable are unbalanced?
- How do PAN-10 and PAN-12 sensors behave on VFD driven systems? Are the sensors installed before VFD on the feed cables from the panel?
- Which CTs are compatible with PAN-14 Sensors?
PAN-42 Sensor FAQs
- Can I use the PAN-42 for sub metering applications?
- If we have a PAN-42 installed, can we automatically use its measured power factor for subsequent downstream sensors?
- What are the voltage limitations of the PAN-42 sensors?
- The power measured on a PAN-42 does not match the power of a PAN-10/PAN-12/PAN-14 of the same device. Why is that?
- Is PAN-42 a utility/revenue-grade meter?
- How can I setup Modbus for my PAN-42 Sensor?
- The current measured on a PAN-42 does not match the current measured with a handheld current reading device OR doesn't match the PAN-14 current reading of the same device. Why is that?
- 2 of the 3 phases on my PAN-42 are showing reflected/mirrored power factors. How is that possible?
- What CTs are compatible with PAN-42 Sensors?
- If a potential transformer is required, what specifications are required? Are there any recommended ones to use?
- What are the recommended fuse holders for the PAN-42?
- Why PAN-42?
Software Platform FAQs
- Is it possible to add in "virtual data sets"? For example, if we monitor 1 main and 1 sub-main, can we have the option to add in another sub-main which will then be a subtraction of the sub-main from the main?
- How can I receive Push Notifications from Triggers?
- What does RSSI stand for?
- How do I swap sensors on a device?
- Are there data retention policies applied to the energy data?
- I see the terms "Unclassified", "Unmonitored", "Uncategorized", and "Unknown" on certain applications. What does it mean?
- What port and port range does the FTP servers for the Transfer Family operate over?
- What is the difference between Managed Load and Real-Time Consumption on the Site Dashboard?
- What languages can I view on the platform?
- What is an acceptable RSSI range for sensors?
- How do I see uninstalled sensor(s) data?
- Can I move a site from one account to a different account?
- Can I download my data in different formats?
- What does the orange crown icon represent?
- I lost my sidebar! How do I see my sidebar again?
- How does the Actual vs. Average widget work?
- Why can I not add Site Users as recipients to Account Level Triggers?
- Why are there gaps in my data?
- What external services and IP addresses are used by Panoramic Power?
- How do I create a Multi-Site Electrical Hierarchy?
- How do sensor readings differ from my utility bill?
- HTTP Export - Server Troubleshooting Guide
- Where can I see 1 minute data?
- What is power factor?
- Why do I not receive push notifications? When I try to enable push notifications, the app keeps spinning and switches off again.
- Why does the timestamp on my alert look older than when it actually fired?
- Why doesn't the total in Time View match the sum of my Manual Export?
Package FAQs
- What features are paid add-ons?
- What's the difference between Visualize and Optimize?
- How do I know how many devices I have?
- Who should I speak to if I wish to upgrade from the Optimize free trial to the paid subscription?
- On the Optimize package, can I track energy costs and carbon emissions?
- What is The New Timeview?
- Can I personalize the platform for each user in the organization?
- Is the cloud infrastructure of Optimize better than before?
- Will there be new features added in the future?
- What happens if I add more devices in the middle of a subscription year?
- Is there a limit to the number of users?
- How do I know when my Optimize package expires? When's my renewal date?