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Using the Platform

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Using the Platform
    Getting Started Administration Energy Applications Triggers and Notification Center Data Export Data Import Reports
  • Hardware & Deployment
    Frequently Asked Questions (FAQ) Hardware Datasheets and Deployment Guides Software Deployment Guide Troubleshooting Flow Charts
  • Interactive Demos
  • Legal
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Using the Platform

  • Packages Comparison
  • System Status Page

Getting Started
  • Introduction to the Software
  • Registration and Logging In
  • Account Dashboard
  • Dashboards
  • Bridges and Sensors

Administration
  • User Management
  • Multi-Factor Authentication (MFA)
  • Account General Settings
  • Schedules
  • Utility Tariffs
  • Site Settings
  • Electricity Meter Setup as a Device
  • Meters & Loggers
  • Groups
  • Support Providers & Support Ticket

Energy Applications
  • Time View
  • The New Timeview
  • Event Management
  • Heat Map
  • Benchmarking
  • Energy Flow
  • Presets

Triggers and Notification Center
  • Introduction to Triggers and Notification Center
  • Managing Alerts
  • Notification Center
  • Pulse Meter Triggers & Dashboard

Data Export
  • Export Jobs: Catalog Interface
  • Export Jobs: Measurements Interface
  • Export Jobs: Pan-42 Measurements Interface
  • Export Jobs: Pulse Meter Measurements Interface
  • Export Jobs: Setup
  • SFTP and FTPs Server Connection Checklist

Data Import
  • Operational Data Import

Reports
  • Custom Reporting
  • Automated Reports

Popular Articles

  1. Export Jobs: Setup
  2. Dashboards
  3. User Management
  4. Time View
  5. Registration and Logging In
  6. Privacy Notice
  7. Are there data retention policies applied to the energy data?
  8. Operational Data Import
  9. Bridges and Sensors
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