We may collect the following types of personal information for the purposes of providing our services and products (including the Data Services and Products, as further described in our terms and conditions:

• Contact details: information that allows us to contact you directly such as your name, job title, email address, telephone number and address associated with the relevant account.
• Account details: when you access and use our services through our online interface or mobile app, you will be asked to register with us and create an account (alternatively, your details may have already been provided to us, so we (or other Centrica Group Companies) can provide Data Services and Products to our corporate customers (for example, a reseller of our Data Services and Products, or a company who we provide our Data Services and Products to). Your account details include your email, password and your contact details.
• How you use our services and products: we will collect information about the performance of our Data Services and Products including the Usage Data (as defined in our terms and conditions) and other information used to provide services to you, and to enable us (or other Centrica Group Companies) to provide Data Services and Products to our corporate customers.
• Electrical details: we collect details of the relevant electrical systems including device names, model numbers, set points, electricity tariff, electrical hierarchy and usage information.
• Payment information: where applicable, bank account and other details such as credit/debit card information and any other details you provide to make payment for the services and/or products purchased from us or through our online interface or mobile app.
• Delivery information: information relating to the delivery of our products to you.
• Responses to surveys and market research: we keep records of any surveys and any other customer market research you respond to.
• Records of your discussions with our customer support teams: when you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails or phone our support team.
• How you use websites and mobile applications: when you access our services via our website or applications we collect information about the pages you look at and how you use them, Analytic Data as further explained in our terms and conditions. The type of browser you use and the URL of pages you visit whilst using our website. Our services also use cookies – to find out more about this please refer to our cookies policy.
• Location information: your smartphone or computer's IP address may tell us an approximate location when you connect to our services but this will be no more precise than the city, state or country you are using your device in.

You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use our services or the functionality of our services and products may be reduced. 

3. What we use your personal information for

We process some of your personal information to provide you with services, including:

We process some of your personal information to enable other Centrica Group Companies to supply services to you, or to enable our partners to provide their services, including:

We process some of your personal information because we have a legal obligation to, including:

We process some of your personal information because we have a legitimate interest to improve the services we provide to you or to identify new services you might be interested in, including:

We process some of your personal information because you have provided your consent to the processing, you may revoke your consent at any point:

We may anonymise, de-personalise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised, de-personalised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site, apps and developing new products and services.

4. Sources we collect your personal information from

More details on cookie usage for the above services can be found in the PowerRadar Cookie Policy.

5. Who we share your personal information with

We share personal information with the following parties:

• Companies in the Centrica group: for the purpose of providing a service to you. These include: British Gas, Bord Gáis Energy, Centrica Business Services, and Centrica Storage.
• 3rd Party Companies:
  • FullStory Session Recordings (Full Story Ltd.)
    FullStory is a session recording and heat mapping service provided by FullStory Ltd.
  • Intercom: Customer Messaging Platform (Intercom Ltd.)
    Intercom is a customer messaging platform service provided by Intercom Ltd
  • Coralogix - machine learning powered log analytics (Coralogix, Ltd.)
    Coralogix is a machine learning powered log analytics platform service provided by Coralogix Ltd.
  • Zendesk: Customer service software and support ticketing system (Zendesk, Inc.)
    Zendesk is a customer service and support software provided by Zendesk Inc. 

 More details can be found in the PowerRadar Cookie Policy 

• Any party approved by you, or to whom we provide services that are used by you (for example, your employer and/or the provider of Products that you use).
• Delivery companies: to deliver products that you have ordered from us.
• Other service providers and advisors: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and generally help us deliver our services to you.
• Purchasers of our business: buyers or perspective buyers who we sell or negotiate to sell our business or assets to.
• The Government or our regulators: where we are required to do so by law or to assist with their investigations.
• Police and law enforcement: to assist with the investigation and prevention of crime or where we believe there to be a potential threat to the physical safety of a person or property.

We do not disclose personal information to anyone else except as set out above. We may provide third parties (including other users of our services) with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.

6. Direct Marketing

Email, post and SMS marketing: from time to time, we may contact you by email, post or SMS with information about products and services we believe you may be interested in. We will always communicate to you in advance of inclusion in marketing activity and give an opportunity to object to such processing. You can also unsubscribe anytime from our marketing by clicking on the unsubscribe link in the marketing messages we send you.

7. Transferring your personal information internationally