SFTP and FTPs Server Connection Checklist
Hostnames, ports, credentials, and firewall settings for connecting to PowerRadar's SFTP or FTPS server to pull your .CSV export files.
Written by Omri Landman
Updated at May 14th, 2026
Table of Contents
How to connect to PowerRadar's SFTP or FTPS server so your scheduled export jobs can deliver the .CSV files to a client of your choice.
Before You Start
This article applies to CSV over SFTP and CSV over FTPS export jobs. If you're sending exports as JSON over HTTPS (the recommended Data transfer method), you don't need an SFTP or FTPS client - partners point us at a URL on their own server and the data is posted there directly. See Export Jobs: Setup for the difference.
You'll need:
- An export job already configured in PowerRadar with CSV over SFTP or CSV over FTPS selected as the Data transfer method. See Export Jobs: Setup.
- An FTP client that supports SFTP or FTPS - FileZilla is a common choice, but any modern FTP client works.
- A network that allows outbound traffic on the relevant ports (see each section below).
Connecting Over SFTP (Recommended)
SFTP is the modern, secure protocol and the one we recommend for new integrations.
Connection details
| Setting | Value |
|---|---|
| Host |
sftp.panpwrws.com (or ftp.panpwrws.com — both resolve to the same server) |
| Port | 22 |
| Protocol | SFTP — SSH File Transfer Protocol |
| Username | Provided by our Support team (see below) |
| Password | Provided by our Support team (see below) |
Steps
- Submit a support ticket at powerradar.energy/support requesting an SFTP username and password for your account.
- Wait for two separate emails from our Support team - one with the username, one with the password. Sending them separately protects the credentials if either email is intercepted.
- In the PowerRadar platform, open Auto-Export at the account level, create or edit your export job, and set Data transfer method to CSV over SFTP. The form will show the destination folder as
ftp.panpwrws.com:22/[Category], where[Category]matches your job's category (for example/Catalogor/Measurements). - Confirm the Enable toggle is on and click Apply.
- Open your SFTP client, set the host to
sftp.panpwrws.com, port22, and connect with the same credentials. Your exported files will appear in the[Category]folder on the server.
Connecting Over FTPS (Legacy)
FTPS is a FTP-over-TLS protocol.
Connection details
| Setting | Value |
|---|---|
| Host |
ftp.panpwrws.com (or sftp.panpwrws.com — both resolve to the same server) |
| Port | 21 |
| Protocol | FTPS — FTP over TLS (TLS 1.2 or higher) |
| Passive data ports |
8192–8200 (outbound from your network) |
| Username | Provided by our Support team |
| Password | Provided by our Support team |
Firewall note: FTPS uses a separate range of ports for the data channel after the initial connection on port 21. If your network sits behind a firewall, allow outbound TCP connections on the range
8192–8200toftp.panpwrws.com, otherwise file transfers will hang or fail mid-upload.
Steps
- Submit a support ticket at powerradar.energy/support requesting an FTPS username and password for your account.
- Wait for two separate emails from our Support team - one with the username, one with the password.
- In the PowerRadar platform, open Auto-Export at the account level, create or edit your export job, and set Data transfer method to CSV over FTPS. The form will show the destination folder as
ftp.panpwrws.com:21/[Category]. - Confirm the Enable toggle is on and click Apply.
- Open your FTP client, choose FTPS / FTP over TLS, set the host to
ftp.panpwrws.com, port21, and connect. If your firewall is configured for ports 8192–8200 (outbound), the client will be able to list and download files in the[Category]folder.
Static IP Addresses
Both ftp.panpwrws.com and sftp.panpwrws.com resolve to one of the following two static IPs:
107.20.219.3754.146.253.167
If your firewall or security policy requires IP allowlisting in addition to (or instead of) hostname-based rules, allow outbound traffic to both addresses.
Troubleshooting
The client connects but downloads hang (FTPS). Almost always a firewall blocking the passive data port range. Open outbound TCP 8192–8200 to ftp.panpwrws.com and retry.
The client refuses to connect. Confirm you're using the right port - 22 for SFTP, 21 for FTPS - and that your FTP client is set to the protocol that matches the export job's Data transfer method.
Authentication fails. Re-check the username and password from the two Support emails. The password is case-sensitive and will not contain spaces.
Files aren't appearing in the expected folder. Confirm the export job is Enabled in PowerRadar and that its Data transfer method matches the protocol you're connecting with. Check the Last Run column on the Export jobs list to verify the job actually ran.
If the issue persists after these checks, submit a support ticket with a screenshot of the error and the timestamp of the failed connection attempt.