Below are the most frequently asked questions regarding the platform and the energy data.

• Is it possible to add in "virtual data sets"? For example, if we monitor 1 main and 1 sub-main, can we have the option to add in another sub-main which will then be a subtraction of the sub-main from the main?

  This set up is supported using our Device Groups functionality, currently only available in Energy Time View.

• How can I receive Push Notifications from Triggers?
• What does RSSI stand for?
• How do I swap sensors on a device?
• Are there data retention policies applied to the energy data?
• I see the terms "Unclassified", "Unmonitored", "Uncategorized", and "Unknown" on certain applications. What does it mean?
• What port and port range does the FTP servers for the Transfer Family operate over?
• What is the difference between Managed Load and Real-Time Consumption on the Site Dashboard?
• What languages can I view on the platform?
• What is an acceptable RSSI range for sensors?
• How do I see uninstalled sensor(s) data?
• Can I move a site from one account to a different account?
• Can I download my data in different formats?
• What does the orange crown icon represent?
• I lost my sidebar! How do I see my sidebar again?
• How does the Actual vs. Average widget work?
• Why can I not add Site Users as recipients to Account Level Triggers?
• Why are there gaps in my data?
• What external services and IP addresses are used by Panoramic Power?

  Discover a comprehensive list of external services and IP addresses utilized by Panoramic Power to enhance your understanding of their energy monitoring system.

• How do I create a Multi-Site Electrical Hierarchy?
• How do sensor readings differ from my utility bill?
• HTTP Export - Server Troubleshooting Guide
• Where can I see 1 minute data?
• What is power factor?
• Why do I not receive push notifications? When I try to enable push notifications, the app keeps spinning and switches off again.
• Why does the timestamp on my alert look older than when it actually fired?

  Understand the reasons behind outdated timestamps on alerts and how to ensure accurate notifications in real-time monitoring.

• Why doesn't the total in Time View match the sum of my Manual Export?

  The same meter data shown two ways. Here's how to pick the right view for an accurate total.